FAQ

1. How long does shipping take?

Orders are processed within 3–5 business days. After processing, delivery usually takes 6–8 business days within the United States.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your delivery status.

4. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely.

5. Can I cancel or modify my order?

Yes, you can request an order cancellation or modification within 12 hours of placing your order. After that time, the order may already be processed or shipped.

6. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days after receiving your order.

7. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund.

8. Do you ship internationally?

Currently, we only ship to addresses within the United States.

9. How can I contact customer support?

You can contact our support team anytime.

📧 Email: support@woodfurniture.shop
📞 Phone: +1 831-314-3981

10. Where is your business located?

Our business address is:

📍 1801 Kildaire Farm Rd, Cary, NC, 27518, United States